The customer is quietly anxious
You hand over the car, the dog, the keys to the house — or you sit down and trust someone with your hands, your hair, your home. Then the shutter comes down. Hours pass with no word. Was the part really replaced? Did anyone actually check? By the time the invoice lands, you're not judging the work — you're guessing at it.
- · Chasing updates by phone and feeling like a nuisance
- · Line items you can't picture, let alone verify
- · Complaints that arrive too late to fix cheaply